Questions and answers

Does VendPoint work without internet?

Yes. The till keeps selling, printing receipts and taking payments with no connection, for days if needed. It sends everything to VendPoint when it is back online, and nothing is lost.

Which devices do I need?

An Android phone or tablet (Android 8 or newer) for each till, and any computer or phone with a browser for the portal. Bluetooth, USB and Sunmi receipt printers work.

Can I sell in USD and ZiG?

Yes. Customers can pay in several currencies at once and get change in another. You set your own exchange rates or use a rate feed.

Do I need to be VAT registered?

No. ZIMRA fiscalisation is only for VAT-registered businesses and is switched on only when it applies.

How do I pay for VendPoint?

In the portal, by card or mobile money through Pesepay, or by bank transfer. You get an invoice for each period.

What happens if I miss a payment?

You get a grace period to pay while everything keeps working. After that the business becomes read-only: you can still see everything, run reports and pay, and your tills still send in what they sold. Nothing is ever deleted.

Can I change plan later?

Yes. Upgrades start straight away; downgrades start at your next renewal.

Is my data safe?

Each business only ever sees its own data. Tills store data encrypted, and the portal supports two-factor sign-in.